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Family Advocacy Center

Family Advocacy Center (FAC) provides support to parents to follow through on their goals that allow them to preserve and reunite their families. There are 30 Family Advocacy Centers (FACs) across the state operated by 25 service providers. FACs maintain a focused, holistic approach that builds on a family’s existing strengths. Spanish Community Center is the only Family Advocacy Center in Will County and Kankakee County. Referrals are accepted from DCFS and private agency staff and community stakeholders. Self-referrals are also accepted.

Frequently Asked Questions (FAQ) about the Family Advocacy Center Program:

  • Is it free? Yes, these services are free to the community thanks to funding from the Department of Children and Family Services.

  • Can I walk in without an appointment? Yes, although wait times can vary.

  • What if I do not have a valid ID or address? Please come and we can assist you in getting appropriate identification.

  • Do you have attorneys in your office? No, but we can assist by either referring you to local attorneys or guiding you through the court process. Please note that our Family Advocates cannot legally represent you in court or provide legal advice. However, Family Advocates are available to accompany you to court proceedings and provide practical assistance.

  • Do you have counselors in your office? No, however, staff can refer you to partner agencies that provide counseling services on a sliding fee- scale and in Spanish.

  • What are your hours? 9am-5pm, although evening and weekend appointments can be made when you call in advance.

  • Where are you located? We are located at 309 N. Eastern Ave, Joliet, IL 60432. Please note that our main entrance is through the Franklin St. parking lot. We also have a satellite office in the Hippocrates Medical Clinic located at 606 E Court St, Kankakee, IL 60901.

Our FAC counselors are happy to provide you with following quality services in both English and Spanish

  • Home visits

  • General counseling

  • Referrals to community resources

  • Practical and emotional support during court, doctor, and other visits

  • Follow-up contacts with families

  • English and Spanish parenting classes

  • Family Literacy Nights in partnership with Joliet Public Library

  • Early Childhood Bilingual Library in partnership with Joliet Public School District 86

  • Annual Children’s Day


We serve people from throughout Will County, IL and the surrounding area. To make an appointment, please call 815-727-3683 ext. 5016 or fill out the contact form provided on this webpage.

Please come prepared with your ID, proof of address, and any supporting documents. Our staff receive extensive training from Be Strong Families and are experienced professionals ready to assist you in a confidential and supportive manner.

Contact us

This program is made possible thanks to our partners

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